BRIDGING THE RETAIL SERVICE GAP FOR OUR PARTNERS
Clients often approach ROC with a general idea of what type of service they need. We have a history utilizing our proven Strategic Alignment Process to not only deliver the level of service but exceed expectations by recommending alternative service methods to assure 100% execution and customer satisfaction. 50+ years of grocery industry leadership is the foundation of our success within the Grocery Channel.
Often times our clients have everything they need to succeed, they just require the proper resources and support to make a strategic jump in a channel such as Mass Merchandise.
Our on-boarding and training process provides a significant advantage over other retail service companies as it arms our associates with all the tools and tactics needed in providing a successful and professional service call on behalf of our customers.
SPECIALTY, C-STORE, AND PET
The ability to provide specific brand level of services including in-store training, product rotation, inventory control services, and sku intensive resets are just a few of the brand impact services ROC provides within these specialty retailers.
RETAIL AND IN-MARKET SERVICES
HEADQUARTER SALES SERVICES SUPPORT
RETAIL INITIATIVES COVERAGE
RETAIL AUDITS / COMPETITOR ANALYSIS
STORE ASSOCIATE PRODUCT KNOWLEDGE TRAINING
STORE COMPLIANCE / PRODUCT PLACEMENT
NEW STORE / REMODEL LEADERSHIP AND EXECUTION
NATIONAL / MARKET SPECIFIC COVERAGE
CONSUMER / RETAIL TRENDS
CULTURE, MISSION & COMMITMENT
Integrity is the foundation of all we do, and excellence in retail execution is our core value.
Our mission is to bridge the gap between our clients and their retailers in delivering strategic solutions utilizing efficient and industry-leading retail associates.
We're committed to being the leader in every retail market we serve, and dedicated to always acting responsibly and professionally to the benefit of our customers and retail partners.
For the past year I have worked hand in hand with ROC merchandising to assist with merchandising in our accounts and replacing plan-o-grams. ROC has always been quick to react to our needs making them a reliable partner to us ROC provids us with talented and knowledgeable representatives that helps us complete very large projects on time in weeks instead of months. ROC's attentive and on time services make our projects a huge success. We use ROC on a weekly basis and they remain to be a well-respected partner. I strongly recommend their services.
Regional Sales Director DPI Specialty Foods
There are many retail service companies that promise 100% execution and open lines of communication but fall short. ROC utilizes their strategic alignment process that focuses on specific tactics including communication, proven execution process and most important client alignment. ROC consistently delivers and often exceeds our expectations as our retail service partner.
Regional Sales Director A&L Foods
Working for ROC has been the best experience I have had over the 15 years that I have been working as an merchandiser. I have worked for many companies and ROC’s commitment to communication with me as well as flexibility with my personal schedule are one of the many reasons I only work for ROC!
ROC Associate 3 years