BRIDGING THE RETAIL SERVICE GAP FOR OUR PARTNERS

"Celebrating 10 years of Retail Service"

CHANNEL EXPERTISE

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GROCERY

Clients often approach ROC with a general idea of what type of service they need. We have a history utilizing our proven Strategic Alignment Process to not only deliver the level of service but exceed expectations by recommending alternative service methods to assure 100% execution and customer satisfaction. 50+ years of grocery industry leadership is the foundation of our success within the Grocery Channel.

MASS MERCHANDISE

Often times our clients have everything they need to succeed, they just require the proper resources and support to make a strategic jump in a channel such as Mass Merchandise.

 

Our on-boarding and training process provides a  significant advantage over other retail service companies as it arms our associates with all the tools and tactics needed in providing a successful and professional service call on behalf of our customers.

SPECIALTY, C-STORE, AND PET

The ability to provide specific brand level of services including in-store training, product rotation, inventory control services, and sku intensive resets are just a few of the brand impact services ROC provides within these specialty retailers.

 

RETAIL AND IN-MARKET SERVICES

Job Interview
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HEADQUARTER SALES SERVICES

RETAIL INITIATIVES COVERAGE

RETAIL AUDITS / COMPETITOR ANALYSIS

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STORE ASSOCIATE PRODUCT KNOWLEDGE TRAINING

BRAND AMBASSADOR

STORE COMPLIANCE / PRODUCT PLACEMENT

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NEW STORE / REMODEL LEADERSHIP AND EXECUTION

NATIONAL / MARKET SPECIFIC COVERAGE

CONSUMER / RETAIL TRENDS

 

CULTURE, MISSION & COMMITMENT

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CULTURE

Integrity is the foundation of all we do,  and excellence in retail execution is our core value.

MISSION

Our mission is to bridge the gap between our clients and their retailers in delivering strategic solutions utilizing efficient and industry-leading retail associates.

COMMITMENT

We're committed to being the leader in every retail market we serve, and dedicated to always acting responsibly and professionally to the benefit of our customers and retail partners.

 

TESTIMONIALS

For the past year I have worked hand in hand with ROC merchandising to assist with merchandising in our accounts and replacing plan-o-grams. ROC has always been quick to react to our needs making them a reliable partner to us ROC provids us with talented and knowledgeable representatives that helps us complete very large projects on time in weeks instead of months. ROC's attentive and on time services make our projects a huge success. We use ROC on a weekly basis and they remain to be a well-respected partner. I strongly recommend their services.

Pam Bell

Regional Sales Director DPI Specialty Foods

There are many retail service companies that promise 100% execution and open lines of communication but fall short. ROC utilizes their strategic alignment process that focuses on specific tactics including communication, proven execution process and most important client alignment. ROC consistently delivers and often exceeds our expectations as our retail service partner.

Brendan Einhorn

Regional Sales Director A&L Foods

Working for ROC has been the best experience I have had over the 15 years that I have been working as an merchandiser. I have worked for many companies and ROC’s commitment to communication with me as well as flexibility with my personal schedule are one of the many reasons I only work for ROC!

J. Rockfell

ROC Associate 3 years

 

OUR PARTNERS

 

CONTACT US

516-728-6785

 

ROC Reports

 
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©2019 by ROC Retail On Command. 

Owned and Operated under ROC Merchandising LLC.